Q: How do you ship the goods and how long does it take arrive?
A: We usually ship by DHL, FedEx, UPS, USPS, or other reliable carriers depending on the destination. Delivery times vary by location and shipping method. Please refer to our Shipping Policy for estimated delivery times.
Q: How do I track my order?
A: When your order is dispatched, you will receive an email with tracking details when available. If your order contains multiple items, they may be shipped separately, and you may receive separate tracking information for each parcel.
Q: Only part of my order has been dispatched or delivered. Will I receive the additional goods I ordered?
A: Sometimes the items you’ve ordered are stored in different locations.
To get your order to you as quickly as possible, we often dispatch the items separately. We’ll let you know via email whether there are any outstanding items that will be delivered separately or need to be collected at a later date. The rest of your order should be with you in no time.
For more details, please refer to our Shipping Policy.
Q: Do you deliver internationally?
A: Yes. We offer international delivery to many destinations, including countries in Europe, the United States, and Asia. Availability may vary by destination. Please check the available shipping options at checkout or contact our customer service if you are unsure.
Q: Can I return or exchange an item I bought online?
A: You may request a return or exchange within 7 days of receiving your order, provided the item meets the conditions stated in our Return & Exchange Policy.
To return or exchange an item, please make sure you have proof of purchase like a tax invoice.
Q: How long do I have to return an item?
A: You may request a return or exchange within 7 days of receiving your order, subject to the conditions stated in our Return & Exchange Policy.